FAQ Policy Page
Last updated: Today
Frequently Asked Questions
We want shopping with Veylora London to be as clear and straightforward as possible.
Below you will find answers to some of the most common questions about delivery, returns, refunds and orders.
How Long Does Delivery Take?
Orders are usually processed within 1 to 3 business days.
Once your order has been dispatched, delivery usually takes 3 to 7 business days.
Please keep in mind that delivery times are estimates. During busy sale periods, UK bank holidays or unexpected carrier delays, delivery may take a little longer than usual.
Where Is My Order Shipped From?
Some Veylora London orders are dispatched directly from our trusted suppliers and fulfilment partners.
This may include suppliers located outside the United Kingdom, including China.
Shipping directly from our suppliers helps reduce unnecessary handling and allows us to get your order on its way as efficiently as possible.
Do You Offer Free Delivery?
Yes. We offer free delivery on all UK orders.
Orders are delivered with Royal Mail where applicable, although an international delivery partner may handle part of the journey before your parcel reaches the UK.
There are no additional standard delivery charges added at checkout.
Can I Track My Order?
Where tracking is available, you will receive your tracking information by email after your order has been dispatched.
Please allow some time for the tracking information to become active after you receive your dispatch confirmation.
Do You Offer Returns?
Yes. Veylora London offers a 30 day money back guarantee.
If something is not quite right with your order, simply contact us within 30 days of receiving it and our customer service team will be happy to help.
Our 30 day money back guarantee is provided in addition to any statutory rights you may have under UK consumer law.
How Do I Start a Return?
To start a return, please email us at:
Please include:
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Your full name
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Your order number
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The email address used for your order
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The reason for your return
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Clear photos if the item is damaged, faulty or incorrect
Our customer service team will review your request and send you the correct return instructions and return address.
Please contact us before sending an item back.
Who Pays for Return Delivery?
For change of mind returns, sizing issues or unwanted items, the customer is responsible for the return postage costs unless we have agreed otherwise.
Depending on the product, the return address may be outside the United Kingdom, including China.
If your item is faulty, damaged, incorrect or not as described, different rights may apply. We will always handle these situations in accordance with applicable UK consumer law.
When Will I Receive My Refund?
Once your return has been received and checked, we will contact you by email.
If your refund is approved, it will be returned to the original payment method used for your purchase.
Your bank, card provider or payment provider may require additional time before the refund appears in your account.
Where statutory cancellation rights apply, refunds will be processed within the period required by UK law.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as possible at:
Include your order number, a short description of the problem and clear photos of the item and packaging where possible.
Our customer service team will review the situation and help you with the next steps.
Can I Change or Cancel My Order?
If you need to change or cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to help.
Once an order has already been processed or dispatched, we may no longer be able to make changes. In that case, we will explain the options available to you.
Where Is My Order Shipped From?
Some Veylora London orders are dispatched directly from our trusted suppliers and fulfilment partners.
This may include suppliers located outside the United Kingdom, including China.
Shipping directly from our suppliers helps reduce unnecessary handling and allows us to get your order on its way as efficiently as possible.
What Payment Methods Do You Accept?
You can pay securely using:
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Credit Card
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Apple Pay
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Google Pay
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Shop Pay
The available payment options will be shown during checkout.
How Can I Contact Veylora London?
If you have a question about a product, your order, delivery or a return, please feel free to contact us.
Veylora London
Email: info@veyloralondon.com
Website: veyloralondon.com
Our customer service team is always happy to help.