Privacy Policy

Last updated: Today

At Veylora London, we respect your privacy and want to be clear about how your personal information is collected, used and protected.

This Privacy Policy explains how we handle personal information when you visit, contact us or make a purchase through veyloralondon.com.

Information We Collect

When you visit our website, contact us or place an order, we may collect information such as:

1. Your name

2. Email address

3. Phone number

4. Billing address

5. Delivery address

6. Order and purchase details

7. Payment confirmation information

8. Device and browser information

9. IP address

10. Information about how you use our website, such as pages viewed and products added to your basket

11. Messages or information you provide when contacting our customer service team

We only collect personal information that is reasonably necessary to operate our store, process orders, provide customer service and improve our website.

How We Use Your Information

We may use your personal information to:

1. Process and fulfil your order

2. Arrange delivery of your order

3. Send order confirmations and delivery updates

4. Respond to questions and customer service requests

5. Manage returns, refunds and exchanges

6. Prevent fraud and protect the security of our website

7. Improve our website and shopping experience

8. Send marketing emails where you have subscribed or where otherwise permitted by law

9. Comply with legal, accounting and tax obligations

Our Lawful Bases for Using Your Information

Under UK data protection law, we need a valid reason to use your personal information.

Depending on how we use your information, we may rely on:

Contract: When your information is needed to process your order, take payment, arrange delivery or handle a return.

Legal obligation: When we need to keep or use information to comply with applicable laws and regulations.

Legitimate interests: Where it is reasonably necessary to operate and protect our business, improve our services, prevent fraud or provide customer support, provided your rights and interests do not override those interests.

Consent: Where you have given us permission, for example when subscribing to certain marketing communications or accepting non-essential cookies where consent is required.

Where we rely on your consent, you can withdraw it at any time.

Shopify

Veylora London is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to operate our online store and sell our products to you.

Your personal information may be processed and stored through Shopify's systems, databases and applications as necessary to provide these services.

Payments

Payments are processed through secure payment providers.

Veylora London does not store your full credit or debit card details.

Depending on the payment method you choose at checkout, payment information may be processed by services such as:

1. Credit card payment providers

2. Apple Pay

3. Google Pay

4. Shop Pay

These providers may process your personal information in accordance with their own privacy policies.

Sharing Your Information

We may share personal information with trusted third parties where this is necessary to operate our store and provide our services.

This may include:

1. Shopify

2. Payment processors

3. Royal Mail and other delivery partners

4. Suppliers and fulfilment partners

5. Customer service providers

6. Email and marketing platforms

7. Analytics and website performance providers

8. Professional advisers or authorities where required by law

We only share information that is reasonably necessary for the relevant service or purpose.

Direct Supplier Fulfilment

Some Veylora London orders may be dispatched directly by our suppliers or fulfilment partners.

To prepare and deliver your order, we may need to provide them with information such as:

1. Your name

2. Delivery address

3. Contact details where required for delivery

4. Products ordered

5. Other information necessary to fulfil your order

Some of our suppliers and fulfilment partners may be located outside the United Kingdom, including in China.

International Transfers

Because we use international service providers, suppliers and fulfilment partners, your personal information may sometimes be processed outside the United Kingdom.

Where personal information is transferred internationally, we take steps required under applicable UK data protection law to ensure that appropriate protection is in place.

Marketing Emails

If you subscribe to our newsletter, we may send you emails about:

1. New arrivals

2. Special offers

3. Seasonal sales

4. Veylora London news and updates

You can unsubscribe at any time by clicking the unsubscribe link in one of our emails.

You can also contact us at:

info@veyloralondon.com

Unsubscribing from marketing emails will not stop important service messages relating to an order you have placed.

Cookies

Veylora London uses cookies and similar technologies to help our website function correctly and provide a better shopping experience.

Cookies may be used to:

1. Keep products in your shopping basket

2. Remember certain preferences

3. Support secure checkout functionality

4. Understand how visitors use our website

5. Measure website performance

6. Support advertising and marketing where applicable

Some cookies are strictly necessary for our website to work properly.

Where required by UK law, we will ask for your permission before using non-essential cookies, such as certain analytics, advertising or marketing cookies.

You can manage your cookie choices through the cookie settings available on our website.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

We also use established platforms and service providers, including Shopify and secure payment providers, to help protect customer information.

However, no method of sending or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time may depend on:

1. Whether we need the information to fulfil or manage an order

2. Customer service and return requirements

3. Accounting and tax obligations

4. Fraud prevention and security requirements

5. Legal obligations

6. The need to resolve complaints or disputes

When information is no longer required, we will delete it or otherwise handle it in accordance with applicable data protection requirements.

Your Privacy Rights

Under UK data protection law, you may have certain rights relating to your personal information.

Depending on the circumstances, these may include the right to:

1. Request access to the personal information we hold about you

2. Ask us to correct inaccurate or incomplete information

3. Ask us to delete your personal information

4. Ask us to restrict how your information is used

5. Object to certain uses of your personal information

6. Request the transfer of certain personal information

7. Withdraw consent where our processing is based on consent

Not all rights apply in every situation, and certain legal exceptions may apply.

To make a privacy request, please contact us at:

info@veyloralondon.com

We may need to verify your identity before completing certain requests.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we have the opportunity to look into the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Third-Party Links

Our website may contain links to websites operated by third parties.

Veylora London is not responsible for the privacy practices, security or content of those external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

We recommend checking this page occasionally to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Veylora London
Email: info@veyloralondon.com
Website: veyloralondon.com