Shipping Policy
Last updated: Today
At Veylora London, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and deliver orders placed through veyloralondon.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm your delivery information and prepare your order for dispatch.
Business days are Monday to Friday, excluding UK bank holidays.
Delivery Time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please keep in mind that delivery times are estimates. Delays may occasionally occur due to the carrier, customs checks, busy sale periods, UK bank holidays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
In some cases, Veylora London ships products directly from our trusted suppliers.
Instead of sending an item to us first and then forwarding it to you, your order may be sent directly from the supplier to your delivery address.
This means that some parcels may be dispatched from overseas, including from China.
We use this method to reduce unnecessary handling and help get your order on its way as efficiently as possible.
Delivery Carrier
We offer free Royal Mail delivery throughout the United Kingdom.
Depending on the product, supplier location and delivery address, an international delivery partner may be involved before your parcel is handed over to Royal Mail for final delivery.
Where tracking is available, you will receive your tracking information by email once your order has been dispatched.
Delivery Costs
Delivery is free for orders within the United Kingdom, unless clearly stated otherwise at checkout.
There are no additional standard delivery charges added to your order at checkout.
Incorrect Delivery Details
Please check that your delivery details are correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will always do our best to help. However, once an order has already been processed or dispatched, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact our customer service team at:
Please include your full name, order number and the email address used when placing your order.
We will review the available delivery information and help you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you cannot find it, please first check:
- With other members of your household
- With your neighbours
- Around any safe places at your property
- With Royal Mail or the delivery carrier
If you are still unable to locate your parcel, please contact us at:
Our customer service team will review the situation and help where possible.
Questions About Delivery
If you have any questions about your order or delivery, please feel free to contact us at:
We are always happy to help.