Terms of Service

Last updated: Today

Welcome to Veylora London.

These Terms of Service apply when you visit veyloralondon.com, use our website or place an order with us.

Please read these terms carefully before placing an order. By placing an order through our website, you agree to these Terms of Service together with any other policies that apply to your purchase.

Online Store Terms

You may only use our website for lawful purposes.

By placing an order, you confirm that you have the legal capacity to enter into a purchase contract and that the information you provide is accurate and complete.

You must not use our website or products for any illegal, fraudulent or unauthorised purpose.

Product Information

We do our best to make sure that product descriptions, photographs, colours, sizes and other information on our website are clear and accurate.

Please keep in mind that colours may appear slightly different depending on your screen, device settings and lighting.

Measurements and sizing information may also vary slightly between products. We recommend checking the available size information before placing your order.

If you have a question about a product, you are always welcome to contact us at:

info@veyloralondon.com

Pricing

Prices displayed on our website are shown in British pounds sterling, GBP, unless stated otherwise.

We aim to make all prices and applicable charges clear before you complete your purchase.

Prices, promotions and discounts may change from time to time. Any changes will not affect an order that has already been accepted by us, except where required by law or where an obvious error has occurred.

If we discover an obvious pricing or product information error after you place an order, we may contact you before processing the order.

If we are unable to fulfil the order at the correct price, you will be given the option to continue where appropriate or the order will be cancelled and any payment already made will be refunded.

Orders

When placing an order, you agree to provide complete and accurate information, including your name, email address, billing information and delivery address.

After placing your order, you will normally receive an order confirmation by email.

This confirms that we have received your order. It does not necessarily mean that your order has been accepted or dispatched.

We may need to review your order before it is processed.

If we are unable to accept or fulfil your order, we will contact you and any payment already taken for the cancelled items will be refunded.

Refusal or Cancellation of Orders

In certain circumstances, we may need to refuse, limit or cancel an order.

This may include situations involving:

1. Incorrect or incomplete customer information

2. Payment problems

3. Suspected fraud or unauthorised activity

4. Products that are unavailable

5. Obvious pricing or listing errors

6. Delivery restrictions

7. Unusual or suspicious order activity

8. Circumstances that make us unable to fulfil the order

We will not cancel orders arbitrarily or in a way that affects rights provided to you by law.

If we cancel an order after payment has been taken, the relevant amount will be refunded to your original payment method.

Delivery

We offer free delivery within the United Kingdom unless clearly stated otherwise.

Order processing and delivery times are estimates and are explained in more detail in our Shipping Policy.

Some orders may be dispatched directly by our suppliers or fulfilment partners. These suppliers may be located outside the United Kingdom, including in China.

An international delivery partner may therefore handle part of the journey before the parcel is passed to Royal Mail or another local delivery partner where applicable.

Please make sure your delivery address is correct before completing your order.

For more information about processing times, delivery estimates, tracking and delayed parcels, please read our Shipping Policy.

Returns and Refunds

Returns, cancellations and refunds are handled in accordance with our Returns and Refund Policy and applicable UK consumer law.

Veylora London also offers a 30-day money-back guarantee, subject to the conditions explained in our Returns and Refund Policy.

Our own return policy is provided in addition to your statutory rights and does not remove or restrict any rights you have under UK consumer law.

For return or refund questions, please contact:

info@veyloralondon.com

Your UK Consumer Rights

Nothing in these Terms of Service is intended to remove, limit or replace rights that you are entitled to under applicable UK consumer law.

Goods supplied to consumers must meet applicable legal requirements, including being:

1. As described

2. Of satisfactory quality

3. Fit for their intended purpose

Online customers may also have statutory cancellation rights under the Consumer Contracts Regulations.

Please see our Returns and Refund Policy for further information about cancellations and returns.

Payments

We accept secure payment methods made available during checkout.

These may include:

1. Credit Card

2. Apple Pay

3. Google Pay

4. Shop Pay

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may also apply to the services they provide.

Account and Customer Information

You agree to provide accurate and up-to-date information when placing an order or creating an account.

If you create an account with Veylora London, you are responsible for keeping your login information secure.

If you believe someone has gained unauthorised access to your account, please contact us as soon as possible.

Promotions and Discount Codes

From time to time, Veylora London may offer sales, promotional offers or discount codes.

Individual promotions may have their own conditions, including:

1. Start and end dates

2. Eligible products

3. Minimum order requirements

4. Maximum discounts

5. Whether the promotion can be combined with another offer

Where additional conditions apply, they will be made clear with the relevant promotion.

Promotional offers do not affect your statutory consumer rights.

Website Content

Unless otherwise stated, the content available on veyloralondon.com, including our branding, text, graphics, logos, website design and original content, belongs to Veylora London or is used with permission from the relevant rights holder.

You may use our website for personal shopping purposes.

You may not copy, reproduce, distribute, commercially exploit or otherwise use protected website content without permission from the relevant rights holder.

Prohibited Use

You must not use our website:

1. For unlawful or fraudulent purposes

2. To violate applicable laws or regulations

3. To infringe intellectual property or other legal rights

4. To transmit viruses, malware or other harmful code

5. To attempt to gain unauthorised access to our website or systems

6. To interfere with the security or normal operation of our website

7. To collect personal information about other users without permission

8. To provide deliberately false or misleading information

9. To misuse our website, checkout or payment systems

We may restrict access to the website where reasonably necessary to protect our customers, systems or business.

Third-Party Services and Links

Our website may use or provide access to third-party services, payment providers, applications or websites.

These third parties operate independently from Veylora London and may have their own terms, privacy policies and practices.

We are not responsible for the content or practices of third-party websites that we do not operate.

We recommend reviewing the relevant terms and privacy information when using a third-party service.

Website Availability

We do our best to keep veyloralondon.com available and working properly.

However, we cannot guarantee that the website will always be available without interruption.

We may occasionally need to update, maintain or temporarily restrict parts of the website.

Where possible, we will aim to keep disruption to a minimum.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

1. Death or personal injury caused by negligence where liability cannot legally be excluded

2. Fraud or fraudulent misrepresentation

3. Faulty goods where statutory rights apply

4. Goods that are not as described

5. Any other liability or consumer right that cannot legally be excluded

To the extent permitted by law, Veylora London will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses that result from circumstances outside our reasonable control.

These Terms do not affect your statutory consumer rights.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we use it, who we may share it with and the rights available to you.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be published on this page together with the date it was last updated.

Changes to these Terms will not remove rights you already have in relation to an existing order.

Contact Us

If you have any questions about these Terms of Service, your order or shopping with Veylora London, please contact us:

Veylora London
Email: info@veyloralondon.com
Website: veyloralondon.com

We are always happy to help.